Frequently Asked Questions
Discover everything you need to know about our luxury fibers and shopping experience.
What makes Lanificio Colombo cashmere unique?
We maintain full control over our production chain, selecting the finest noble fibers directly from their countries of origin. Our cashmere is processed in our Italian mills using a blend of traditional craftsmanship and innovative technology to ensure unparalleled softness and durability.
Where are your products manufactured?
All Lanificio Colombo garments and accessories are proudly 'Made in Italy.' Our production facility is located in Borgosesia, where we oversee every stage of transformation from raw fiber to finished luxury goods.
What is your shipping policy for international orders?
We offer worldwide shipping via premium couriers. Delivery times typically range from 2 to 5 business days depending on the destination. All shipments are fully insured and trackable via the link provided in your shipping confirmation email.
How can I return an item if I am not satisfied?
We offer a 14-day return policy from the date of delivery. Items must be returned in their original condition, unworn, and with all tags attached. You can initiate a return through our online portal to receive a pre-paid shipping label.
How should I care for my cashmere and vicuña garments?
To preserve the quality of noble fibers, we recommend professional dry cleaning or careful hand washing in cold water with specific neutral detergents. Always store your garments flat and avoid direct sunlight to maintain the integrity of the fibers.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. Our checkout process is fully encrypted to ensure the highest level of security for your personal and financial data.