Returns & Exchanges
Lanificio Colombo is committed to ensuring your complete satisfaction; if you are not satisfied with your purchase, you may return any item within 30 days of delivery for a full refund or exchange. Each returned garment must be in its original condition, unworn and with all authentic tags still attached.
Initiate Your Request
Log into your account or access the 'Returns' portal using your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging, ensuring the security seal is intact, and include the printed return invoice provided in your shipment.
Affix the Shipping Label
Attach the pre-paid UPS or DHL return label to the outside of the box, covering any previous shipping information to avoid transit delays.
Drop Off or Collection
Deliver your package to an authorized collection point or schedule a complimentary courier pickup through our website at your preferred location.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing